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Forsport Shipping Details

FAQ’s

1. How can I contact you?
Before you contact us, please search our frequently asked questions for possible solutions.
You can email info@forsport.co.uk
Our telephone number is 0208 658 2007.
And finally our postal address is:
Forsport,
31 Meadow Way, Farnborough Park, Orpington, BR6 8LN,
England
If you have any grievances about Forsport Ltd, we want to hear from you so we can improve our service, you can email info@forsport.co.uk we’ll consider your comments carefully.

2. What is the Returns Policy?
a) Returns may only be made with the prior agreement of the Customer Services Manager and written notice giving the reason for the return must be sent to the Customer Services Manager. The Seller will not accept any Goods sent back by the Buyer that have not been duly authorised.
b) Returns will not be accepted or processed without a returns note number which will be supplied by Forsport’s Service Manager Tel 020 8658 2007.
c) Returns must be sent to Forsport,31 Meadow Way, Farnborough Park, Orpington, BR6 8LN, and must be made through the carrier nominated from time to time by Forsport, unless otherwise agreed in writing by the Seller.
d) Goods incorrectly supplied must be returned in the same condition and packing as they left the Sellers depot. Any breach in this condition may result in credit being refused or reduced.
e) All Goods supplied to the Seller correctly to the Buyers order and subsequently returned, are liable to handling charge of 20% of the value of goods.
f) Any goods returned and agreed to be defective will be replaced wherever possible. In and out of stock situation credit will be issued at the same price paid by the Buyer for those Goods.
g) Goods cannot be returned for credit through Agents of the Company. The Buyers shall have no rights to require the Company to take back and give credit for goods correctly supplied to the Buyer. The Company may in special circumstances and at its sole absolute discretion accept back and give credit for Goods.
h) Non-Defective Goods
Such goods will only be accepted for return or collection after prior authorisation from the Customer Service Department. All such requests may be made by telephone, letter or facsimile. Requests must state the goods and reasons for return. All authorised returns must be made available for collection or return in a saleable condition. The Company reserves the right to levy a charge of 20% of the trade value of the goods.
i) Defective Goods
The same procedure must be adopted as for non-defective Goods. The Company ask that goods in this category be in a suitable condition for its carrier to collect or for return by the Buyer. The Company cannot be held responsible for lost returns not previously authorised by the Customer Service Department. (Faulty Goods are replaced where possible and the Company may in special circumstances and at its sole discretion accept back and give credit for goods).
2. CLAIMS
Non-delivery must be reported initially by telephone within 3 DAYS of invoice date and confirmation in writing within 8 DAYS of invoice date. Shortage or damaged goods must be reported initially by telephone within 24 HOURS of receipt and confirmed in writing within 2 DAYS of receipt.
Claims otherwise made cannot be accepted by the Company or the carrier.
3. CARRIAGE AND SMALL ORDER CHARGE
a) All goods dispatched by any special service requested by the Buyer are subject to a surcharge in addition to which the Seller reserves the right to pass on any supplementary charges incurred in arranging supplementary delivery through its normal carriers at the Buyers request. Details are available through the Sales Office of the Seller.
b) Carriage in respect of rejects, clearance or obsolete lines or special price goods will be charged to the Buyer whatever the value of the order.
4. CANCELLATION BY THE BUYER
a) An order placed by the Buyer on a Seller and accepted by the Seller is a firm contract and no changes to quantity, size or colour will be accepted by the Seller after the date of acceptance of the order or signing of the order.
b) While the Seller will make every effort to deliver on the due dates, the Seller will not accept the cancellation of an order due to late delivery until 8 weeks after the end of the month due for delivery.
5. NEW CUSTOMERS
a) The Seller reserves the right to refuse to supply Goods in accordance with an order made by the Buyer if the Buyer is a new customer of the Seller until two satisfactory trade references have been received by the Seller and the account of the Buyer with the Seller has been approved and opened.
b) Payment of an order accepted by the Seller, prior to an account for the Buyer with the Seller having been approved and opened is due on delivery of the Goods.
6. Each of the above Conditions is independent and stands on its own. Should any Clause be shown to be inapplicable, none of the other clauses shall be invalidated or affected in any way.
7. Any contract between the Company and the Buyer is governed by English law.
8. While every effort has been taken to ensure that the information in the price list is accurate the Company cannot accept responsibility for any alteration to designs, colourways or specifications relating to these products.

3. I haven’t received my parcel, how can I see where it is?
We despatch in a number of ways. The service we use depends on the size and the weight of the item purchased. Smaller and lighter weight items are sent through Royal Mail on a second class recorded delivery service. This can take up to 3-5 working days for delivery. In some rare occasions it may take longer. Tracking numbers for your parcel are available if you call 0208 658 2007 and request this information. However Recorded Signed For™ items are only tracked after the item has been delivered. Depending on whether the item was sent first or second class, this may be a few days after posting.

For heavier or larger items we use our main courier UK Mail or DPD who operate a NEXT DAY service, all orders received prior to 1:00pm will be despatched that day and delivered the next (weekends and bank holidays not included).

Exceptions to this are items we do not carry stock off and these will be despatched by one of our suppliers. Deliveries to Northern Ireland, Scottish Highlands and Scottish Isles can take 3 to 4 days. All prices include VAT.

Exceptions apply to Northern Ireland, Republic of Ireland, Isle of Wight, Isle of Man and the following Scottish postcodes: AB31 to AB38, AB40 to AB56, IV1 to IV28, IV30 to IV32, IV36 to IV40, IV52 to IV54, IV63, KW1 to KW14, PA21 to PA38, PH4 to PH41, PH49 to PH50, HS, IV41 to IV49, IV51, IV55, IV56, KA15 to KA17, PA20, PA41 to PA49, PA60 to PA78, PH42 to PH44, ZE.

Should you wish to use a different or quicker service and for international shipments please call 0208 658 2007 and speak to the Despatch Manager.

4. Do you delivery outside of the UK?
Forsport are able to ship worldwide, however our website only allows us to send goods to certain destinations. If you cannot find the destination you wish to send the goods to please call 0208 658 2007 or email info@forsport.co.uk to gain more information about your order and gain a quote for delivery prices and schedules.

5. What happens if a delivery arrives and I am not in?

If delivery is attempted and you are not home our couriers should leave a card to inform you they have tried to deliver but no one was available to sign for the parcel. All Forsport parcels require a signature on delivery. The card left by the courier should give information about how to contact them to rearrange the delivery or details of where you can collect the parcel. Depending on which Courier service delivers your goods they will also attempt to leave the goods with your neighbor. If this method is successful they will however leave a card to tell you which neighbor they left the goods with.

6. What Guarantee do you offer on your products?

As we offer a number of different products for different purposes they have different guarantee. The majority of our products have a 1 year guarantee subject to fair wear and tear.

7. Do you offer Sponsorships or Donations?

What are the benefits that you propose to return to Forsport?
Full details of the benefits that you are suggesting could be provided in return for Forsport support should be outlined. You should provide details in relation to any proposed media/advertising schedule, along with details of signage, size and placement of logo, hospitality etc. Please keep in mind that we like to pursue opportunities that deliver positive exposure for Forsport and which encourage people to attend and/or participate in the relevant event/concept.

We’ll try our best to respond via return email within 30 days of your request. Please be patient if the response to your request takes a little longer than expected.
All sponsorship opportunities are assessed on a case by case basis, however, to help you in putting together your proposal, some general guidelines are outlined below:

What does Forsport offer?
Forsport does not provide any cash support. All sponsorship opportunities involve contra i.e. sports equipment in return for exposure.

Community Fundraising
Fundraising is an integral part of the activities undertaken by many schools, clubs, societies and community organisations. The majority of requests sent to us relate to this type of fundraising. While we would like to be able to help all of you, we obviously cannot and as we find it difficult to justify assisting one without assisting all requests we’re unable to donate goods or services for fetes, trivia nights, auctions etc. at this time.

Sporting Teams and Individual Athletes
Only on rare occasions will Forsport provide sponsorship for professional or championship level athletes or sporting groups. Unfortunately we’re unable to provide sponsorship for junior or social sports teams and clubs.
Forsport looks favourably on proposals that:
* Benefit a bona fide charity organisation.
* Would benefit significantly from Forsport involvement rather than it just being a small component of the overall proposal.
* Provides Forsport with significant and valuable return for assistance.
So, if you think you have a really great event that Forsport should be involved in, please send an email to info@forsport.co.uk with your proposal, being sure to provide as much detail as possible.

We accept sponsorship requests by email only. We will endeavour to respond to your sponsorship proposal within 30 days.

8. What Methods of Payment can I use?

When purchasing online you can pay using a credit or debit card or you can choose to pay via PayPal.

If you are ordering for a school, local authority, sports centre or business please send your purchase order to info@forsport.co.uk or send it via post to Forsport, 31 Meadow Way, Farnborough Park, Orpington, BR6 8LN, England.

Should you wish to pay by BACS please call 01689 862292 for the payment information. You can also pay by check, however on some occasions your goods will not be sent out until the cheque is cleared. Please send all cheques to the postal address above or call 0208 658 2007 for more information.

9. What do I do if my payment is declined online?
Your payment may be declined for a number of reasons. If you have the funds in your account then you can call our Sales team on 0208 658 2007 and a member of our team will help you to make payment.

10. Can I reserve stock?
Unfortunately we cannot reserve out of stock items online. The website is updated as soon as stock becomes available. If you wish to place a pre order for a product please call 0208 658 2007 and we will be able to place the product on back order for you however a small deposit will be needed.